Privacy policy
Privacy Policy
Last Updated: September 5, 2024
This Privacy Policy describes how KALCODE (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from kalcode.com (the "Site") or otherwise interact with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
1. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.
2. How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources, as detailed below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses outlined below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
3. What Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site and Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
a. Information We Collect Directly from You
- Contact Details: Including your name, address, phone number, and email.
- Order Information: Including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account Information: Including your username, password, security questions, and other account security details.
- Customer Support Information: Including information you provide when contacting us through the Services.
b. Information We Collect about Your Usage
We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection details, IP address, and other interaction details.
c. Information We Obtain from Third Parties
We may obtain information about you from third parties, including:
- Vendors and Service Providers: Who collect information on our behalf, such as payment processors and analytics providers.
- Tracking Technologies: We may use third-party tracking technologies for analytics and advertising purposes.
4. How We Use Your Personal Information
- Providing Products and Services: To process payments, fulfill orders, manage accounts, and handle shipping, returns, and exchanges.
- Marketing and Advertising: To send promotional communications and tailor advertising to you. If you are an EEA resident, this is based on our legitimate interests in marketing our products.
- Security and Fraud Prevention: To detect and prevent fraudulent or malicious activity and ensure the security of our Site. For EEA residents, this is based on our legitimate interests in maintaining site security.
- Communicating and Improving Services: To provide customer support and enhance our Services. This is based on our legitimate interests in maintaining our business relationship with you.
5. Cookies
We use cookies to improve our Site and Services, remember your preferences, and conduct analytics. For details on the cookies used by Shopify, visit Shopify's Cookies Policy. You can manage cookies through your browser settings, but disabling cookies may affect your experience on our Site. We also recognize the Global Privacy Control (GPC) signal for opt-out preferences.
6. How We Disclose Personal Information
We may disclose your personal information in the following circumstances:
- Service Providers: Vendors who perform services on our behalf.
- Business and Marketing Partners: For advertising and marketing purposes.
- Affiliates: Within our corporate group.
- Business Transactions: In connection with mergers, acquisitions, or other business transactions.
- Legal Obligations: To comply with legal requirements and protect our rights and those of our users.
7. Third Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies independently.
8. Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.
9. Security and Retention of Your Information
While we strive to protect your information, no security measure is completely infallible. We retain your personal information as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.
10. Your Rights
Depending on your location, you may have rights related to your personal information, including:
- Access / Know: Request access to your personal information.
- Delete: Request deletion of your personal information.
- Correct: Request correction of inaccurate information.
- Portability: Request a copy of your information and transfer it to a third party.
- Opt-out: Direct us not to "sell" or "share" your information or opt out of targeted advertising.
- Restriction of Processing: Request to limit processing of your information.
- Withdrawal of Consent: Withdraw consent where applicable.
- Appeal: Appeal our decision if we decline your request.
To exercise these rights, please contact us using the information provided below.
11. Complaints
If you have complaints about our handling of your personal information, please contact us. If unsatisfied with our response, you may have the right to appeal or lodge a complaint with a data protection authority in your jurisdiction.
12. International Users
We may transfer, store, and process your personal information outside your home country, including to countries that may not offer the same level of protection. We use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, for transfers from Europe.
13. Contact
For questions about this Privacy Policy or to exercise your rights, please contact us at:
- Email: reach@kalcode.com
- Address: The Watermark Studios, Preston, ENG, PR1 5EZ, GB
We are the data controller of your personal information under applicable data protection laws.
This revised Privacy Policy aims to be clear, comprehensive, and compliant with Google's requirements and general data protection standards.
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Privacy Policy
Last Updated: September 5, 2024
This Privacy Policy describes how KALCODE (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from kalcode.com (the "Site") or otherwise interact with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
1. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.
2. How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources, as detailed below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses outlined below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
3. What Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site and Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
a. Information We Collect Directly from You
- Contact Details: Including your name, address, phone number, and email.
- Order Information: Including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account Information: Including your username, password, security questions, and other account security details.
- Customer Support Information: Including information you provide when contacting us through the Services.
b. Information We Collect about Your Usage
We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection details, IP address, and other interaction details.
c. Information We Obtain from Third Parties
We may obtain information about you from third parties, including:
- Vendors and Service Providers: Who collect information on our behalf, such as payment processors and analytics providers.
- Tracking Technologies: We may use third-party tracking technologies for analytics and advertising purposes.
4. How We Use Your Personal Information
- Providing Products and Services: To process payments, fulfill orders, manage accounts, and handle shipping, returns, and exchanges.
- Marketing and Advertising: To send promotional communications and tailor advertising to you. If you are an EEA resident, this is based on our legitimate interests in marketing our products.
- Security and Fraud Prevention: To detect and prevent fraudulent or malicious activity and ensure the security of our Site. For EEA residents, this is based on our legitimate interests in maintaining site security.
- Communicating and Improving Services: To provide customer support and enhance our Services. This is based on our legitimate interests in maintaining our business relationship with you.
5. Cookies
We use cookies to improve our Site and Services, remember your preferences, and conduct analytics. For details on the cookies used by Shopify, visit Shopify's Cookies Policy. You can manage cookies through your browser settings, but disabling cookies may affect your experience on our Site. We also recognize the Global Privacy Control (GPC) signal for opt-out preferences.
6. How We Disclose Personal Information
We may disclose your personal information in the following circumstances:
- Service Providers: Vendors who perform services on our behalf.
- Business and Marketing Partners: For advertising and marketing purposes.
- Affiliates: Within our corporate group.
- Business Transactions: In connection with mergers, acquisitions, or other business transactions.
- Legal Obligations: To comply with legal requirements and protect our rights and those of our users.
7. Third Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies independently.
8. Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.
9. Security and Retention of Your Information
While we strive to protect your information, no security measure is completely infallible. We retain your personal information as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.
10. Your Rights
Depending on your location, you may have rights related to your personal information, including:
- Access / Know: Request access to your personal information.
- Delete: Request deletion of your personal information.
- Correct: Request correction of inaccurate information.
- Portability: Request a copy of your information and transfer it to a third party.
- Opt-out: Direct us not to "sell" or "share" your information or opt out of targeted advertising.
- Restriction of Processing: Request to limit processing of your information.
- Withdrawal of Consent: Withdraw consent where applicable.
- Appeal: Appeal our decision if we decline your request.
To exercise these rights, please contact us using the information provided below.
11. Complaints
If you have complaints about our handling of your personal information, please contact us. If unsatisfied with our response, you may have the right to appeal or lodge a complaint with a data protection authority in your jurisdiction.
12. International Users
We may transfer, store, and process your personal information outside your home country, including to countries that may not offer the same level of protection. We use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, for transfers from Europe.
13. Contact
For questions about this Privacy Policy or to exercise your rights, please contact us at:
- Email: sales@kalcode.com
- Address: Kalcode UK
We are the data controller of your personal information under applicable data protection laws.